Ask, measure, improve: customer feedback wired into your CRM.
Survey360 lets you design surveys, share them with a public link and collect results right where your customer data lives, so feedback turns into follow-up instead of gathering dust in a spreadsheet.
Watch Survey360 in action
One minute: the desktop and the mobile experience, recorded from the real product.
Music: “Fresh Air” by Kevin MacLeod (incompetech.com) • CC BY 4.0
What you get with Survey360
Multiple question types, required fields and a clean respondent experience.
Every survey gets a public link you can email or embed, no respondent login needed.
Responses land as records you can filter, report on and act on.
Response counts and breakdowns without exporting anything.
Turn a poor score into a task or case with the customer context attached.
Enable it only for the teams that need it.
Build a three-question satisfaction survey and email the link to last month's customers before lunch.
Feedback that lands on the customer record
Survey links sent from a generic tool produce numbers in a silo. Survey360 is survey software inside your CRM: build the survey, email it to a segment, and watch each response attach to the person who gave it.
Question types cover scores, choices and open text, which is enough for customer satisfaction and NPS-style measurements without a statistics degree. Responses arrive in real time on the survey record, and score breakdowns are ready in the report builder.
Because feedback is tied to real records, a bad score can immediately become a follow-up task for the right owner, which is the entire point of asking.
Who is Survey360 for?
Measure satisfaction after cases, projects and deliveries.
Turn gut feelings about service quality into scores and trends.
Run internal polls and collect structured feedback from the team.
From question to insight in four steps
Scores, choices and open questions in a simple builder.
Email the survey to exactly the audience you mean.
Each answer attaches to the person's record in real time.
Reports show trends; low scores become follow-up tasks.
Survey360 in your pocket
Everything above works in the Ohana360 mobile apps too: a bottom tab bar with your favorite tabs, one-tap actions and push notifications. Included in every plan.
And everything the platform gives every app
Built to be trusted
The same protections on every app, in every plan.
Your organization's data lives in Frankfurt, Germany, served over HTTPS with HSTS.
Nightly database backups with an off-site copy, plus a weekly export of your organization you can download.
Privacy policy, data processing agreement and sub-processor list are public; you can delete your account and export your data at any time.
Two-factor sign-in, profiles and permission sets, sharing rules and a full audit log.
Live availability and 90 days of history at status.ohana360.com.
Built and operated by digitalforce360 OÜ, registered in Estonia (EU), with public company details.
Frequently asked questions
Yes: build surveys, send them by email and watch responses land on the survey record in real time.
Responses are tied to the people in your CRM, so feedback becomes actionable follow-up.
Response counts and score breakdowns are available in the report builder like any other data.
Yes, score questions cover NPS-style measurement and the report builder shows the breakdowns.
Yes, records import from CSV so your current spreadsheet becomes your starting database in minutes.
Real iOS and Android apps are included with every plan, so your records are with you everywhere.
Add-ons are €50 per month per organization, billed annually; extra users are €25 per month. Launch discount: 90% off.
Try Survey360 with your own data
Start free, then enable Survey360 from the marketplace as an add-on.